# Pepper Help Center

> Advice and Answers for All Things Pepper

## Getting Started

- [Getting Started with the Pepper Ordering App](https://help.usepepper.com/en/articles/12509517-getting-started-with-the-pepper-ordering-app.md): A quick introduction and tour of your ordering app
- [Logging In to Your Ordering App](https://help.usepepper.com/en/articles/12510590-logging-in-to-your-ordering-app.md): A step‑by‑step guide to signing in and managing notifications.
- [Order Guides Tab Overview](https://help.usepepper.com/en/articles/12510628-order-guides-tab-overview.md): An introduction to the Order Guides tab and its key features.
- [Managing your User Profile](https://help.usepepper.com/en/articles/12510676-managing-your-user-profile.md): How to view and update your account details, notifications, and support options
- [Custom Order Guides & Placing Orders](https://help.usepepper.com/en/articles/12511066-custom-order-guides-placing-orders.md): How to streamline your shopping with default and custom order guides
- [PAR Values & Subgroups - Advanced Order Guide Tools](https://help.usepepper.com/en/articles/12511117-par-values-subgroups-advanced-order-guide-tools.md): Customize your Order Guides with PAR values and subgroups for more control over organization and PAR Sheet printing
- [Order Guide Display & Sorting Options](https://help.usepepper.com/en/articles/12511161-order-guide-display-sorting-options.md): Customize how your order guide looks and organize items using shelf‑to‑sheet view
- [Pepper Mobile Notifications & Permissions](https://help.usepepper.com/en/articles/12859626-pepper-mobile-notifications-permissions.md): This article explains how mobile notifications work in Pepper and which settings you can customize.

## What's New at Pepper

- [July Release Notes](https://help.usepepper.com/en/articles/16008133-july-release-notes.md): What's New at Pepper - July 2026
- [June Release Notes](https://help.usepepper.com/en/articles/15602474-june-release-notes.md): What's New at Pepper - June 2026
- [May Release Notes](https://help.usepepper.com/en/articles/15002455-may-release-notes.md): What's New at Pepper - May 2026
- [April Release Notes](https://help.usepepper.com/en/articles/14709303-april-release-notes.md): What's New at Pepper - April 2026
- [March Release Notes](https://help.usepepper.com/en/articles/14011143-march-release-notes.md): What's New at Pepper - March 2026
- [February Release Notes](https://help.usepepper.com/en/articles/13706146-february-release-notes.md): What's New at Pepper - February 2026
- [January Release Notes](https://help.usepepper.com/en/articles/13464319-january-release-notes.md): What's New at Pepper - January 2026
- [December Release Notes](https://help.usepepper.com/en/articles/13171515-december-release-notes.md): What's New at Pepper - December 2025
- [November Release Notes](https://help.usepepper.com/en/articles/12785378-november-release-notes.md): What's New at Pepper - November 2025
- [October Release Notes](https://help.usepepper.com/en/articles/12609547-october-release-notes.md): What's New at Pepper - October 2025

## End-to-End Walkthroughs

- [Pepper Guide to Customer Marketing](https://help.usepepper.com/en/articles/12860836-pepper-guide-to-customer-marketing.md): Deepening Relationships with Customers
- [Analytics, Dashboards, and Reports](https://help.usepepper.com/en/articles/12921680-analytics-dashboards-and-reports.md): Digging into how Pepper is working for you
- [Ordering Faster and Selling More with the Order Guide](https://help.usepepper.com/en/articles/13252602-ordering-faster-and-selling-more-with-the-order-guide.md): Creating, customizing, and using order guides to sell more and get eyes on new SKUs.

## Storefront

- [1:1 Chat Messaging](https://help.usepepper.com/en/articles/12861136-1-1-chat-messaging.md): Directly communicate with any individual customer inside the in-app chat tool.
- [Delivery Dates, Lead Times, and Order Minimums](https://help.usepepper.com/en/articles/12934427-delivery-dates-lead-times-and-order-minimums.md): Understanding Delivery Rules and How Fulfillment Dates Are Determined
- [Blackout Dates and Holiday Overrides](https://help.usepepper.com/en/articles/15083460-blackout-dates-and-holiday-overrides.md): Manage fulfillment date availability in PMC using blackout dates and fulfillment override dates.
- [Delivery Tracking](https://help.usepepper.com/en/articles/12955854-delivery-tracking.md): How deliveries are tracked in the Pepper app with Route Tracking
- [In App: Notifications Preferences](https://help.usepepper.com/en/articles/9722923-in-app-notifications-preferences.md)
- [In App: How To Create, Edit, Sort, View, and Delete An Order Guide](https://help.usepepper.com/en/articles/9670135-in-app-how-to-create-edit-sort-view-and-delete-an-order-guide.md): This guide provides step-by-step instructions on creating, editing, sorting and viewing an order guide within your application
- [In App: How To Place An Order](https://help.usepepper.com/en/articles/9670134-in-app-how-to-place-an-order.md): This guide provides step-by-step instructions on how to place an order within your application
- [The Order Guide](https://help.usepepper.com/en/articles/13252435-the-order-guide.md): Introduction to the Order Guide and all its features
- [Searching for Items](https://help.usepepper.com/en/articles/12935502-searching-for-items.md): Best Practices for Browsing and Refining Item Searches
- [Essential Items](https://help.usepepper.com/en/articles/12556783-essential-items.md): Mark essential items so you never forget them
- [Check-In for C-Store](https://help.usepepper.com/en/articles/12557825-check-in-for-c-store.md): Use your mobile device to verify deliveries quickly
- [In App: How to View Invoice PDFs](https://help.usepepper.com/en/articles/9663023-in-app-how-to-view-invoice-pdfs.md): This guide provides step-by-step instructions on how to view invoices within your application
- [Using The Order Guide To Speed Order Entry](https://help.usepepper.com/en/articles/13252484-using-the-order-guide-to-speed-order-entry.md): Reduce ordering time errors and friction with multiple order guides and par levels
- [Adding Operator Employees](https://help.usepepper.com/en/articles/9698379-adding-operator-employees.md): This guide provides step-by-step instructions on how to add operator employees within your application
- [Reorder Past Items](https://help.usepepper.com/en/articles/12557261-reorder-past-items.md): Easily reorder past orders with a single click
- [Requiring Admin Approval to Place Orders](https://help.usepepper.com/en/articles/15452804-requiring-admin-approval-to-place-orders.md): Learn how to require admin approval before orders are placed in Pepper. Covers how to enable the setting in PMC, how the approval flow works for each user role, and what notifications are sent.
- [Using Order Guides as a Selling Tool](https://help.usepepper.com/en/articles/13252397-using-order-guides-as-a-selling-tool.md): Strategies for using order guides to drive discovery, influence purchasing behavior, and create stronger sales conversations.
- [In App: How To Use Offline Mode](https://help.usepepper.com/en/articles/9722935-in-app-how-to-use-offline-mode.md)
- [Item Substitutions](https://help.usepepper.com/en/articles/13463070-item-substitutions.md)
- [Creating a Credit Request](https://help.usepepper.com/en/articles/12557448-creating-a-credit-request.md): Submit credit requests in-app to flag missing or incorrect items instantly.
- [Viewing External Links and Content](https://help.usepepper.com/en/articles/12947035-viewing-external-links-and-content.md): Displaying external insights directly in PMC and the App
- [Item Subscriptions](https://help.usepepper.com/en/articles/12557127-item-subscriptions.md): Set up automatic deliveries for frequently ordered items
- [Prebooked Items](https://help.usepepper.com/en/articles/11186536-prebooked-items.md): Customers can order ahead for high-demand or event-driven items with Prebooks
- [Item Notes](https://help.usepepper.com/en/articles/13613213-item-notes.md): How to add item specific instructions or notes to an order
- [Item Translation](https://help.usepepper.com/en/articles/14708616-item-translation.md): How Pepper displays your catalog in a user's preferred language
- [Operator Outreach](https://help.usepepper.com/en/articles/14722713-operator-outreach.md): Automatically follow up with your customers at the right moments, from first order to winback.

## Sales Hub

- [Price Editing, Inventory and Item Attributes, and Item Costing](https://help.usepepper.com/en/articles/10272870-price-editing-inventory-and-item-attributes-and-item-costing.md): Everything to know about Profit Tools
- [Items of Interest](https://help.usepepper.com/en/articles/11205790-items-of-interest.md): Providing DSRs with operator digital activity and customer signals of interest
- [Catchweight Pricing](https://help.usepepper.com/en/articles/12641187-catchweight-pricing.md): How Pepper handles per-pound pricing for products sold by weight
- [Navigating your DSM Dashboard](https://help.usepepper.com/en/articles/12901892-navigating-your-dsm-dashboard.md): Learn how to use the DSM Dashboard to monitor sales activity
- [Viewing Estimated Sales Commissions](https://help.usepepper.com/en/articles/13431302-viewing-estimated-sales-commissions.md): How DSRs can track earnings live and understand commission impact while selling
- [Task Manager](https://help.usepepper.com/en/articles/14094277-task-manager.md): Create, assign, and track sales tasks without leaving Pepper. The Sales Rep Task Manager gives managers real-time visibility into their team's workload and gives reps a clear to-do list — accessibl...
- [Order Entry](https://help.usepepper.com/en/articles/13860603-order-entry.md): Build and submit orders faster with a grid-style order entry experience designed for high-volume sales workflows.
- ["For You" Page](https://help.usepepper.com/en/articles/13574889-for-you-page.md): Discover how the For You Page provides DSRs with AI powered sales insights, all in one place.
- [Accounts](https://help.usepepper.com/en/articles/10274319-accounts.md): Like a CRM, without all the overhead
- [Orders](https://help.usepepper.com/en/articles/15588422-orders.md): Track every order coming in from one place in the Sales Rep Portal
- [Notes](https://help.usepepper.com/en/articles/15507044-notes.md): Capturing follow-ups, action items, and account context without leaving your workflow.
- [Prospect Finder and Order Guide Generator](https://help.usepepper.com/en/articles/10273125-prospect-finder-and-order-guide-generator.md): Winning business and retaining customers
- [Price Quotes](https://help.usepepper.com/en/articles/15292025-price-quotes.md): Quoting customers and prospects on pricing before it becomes an order.
- [AI-Powered Copilot](https://help.usepepper.com/en/articles/10273037-ai-powered-copilot.md): Working Smarter, not Harder, using our newest AI-Powered Tools
- [Order Guides](https://help.usepepper.com/en/articles/15888913-order-guides.md): Manage customer order guides right in the Sales Rep Portal. Add items, reorder them, and build guides from a menu or photo without leaving the Portal.

## Finance Hub

- [In App: How To Make A Payment](https://help.usepepper.com/en/articles/9731097-in-app-how-to-make-a-payment.md)
- [Payments Customer Experience FAQ](https://help.usepepper.com/en/articles/10432733-payments-customer-experience-faq.md): Simplifying Payments for Your Customers
- [Finance Hub: Distributor FAQ](https://help.usepepper.com/en/articles/10432744-finance-hub-distributor-faq.md): Finance Hub Features Explained
- [Payment Plans](https://help.usepepper.com/en/articles/12640088-payment-plans.md): Giving customers that are past overdue a way to get current.
- [Chargebacks on Pepper](https://help.usepepper.com/en/articles/13064926-chargebacks-on-pepper.md): Understanding ACH and card chargebacks, how Pepper supports you, and how to prevent and dispute them.
- [Autopay](https://help.usepepper.com/en/articles/13337191-autopay.md): How to get paid faster without chasing invoices
- [Direct Charge](https://help.usepepper.com/en/articles/13571597-direct-charge.md): Learn how to use Direct Charge to bill customers for non-product fees, credits, or adjustments outside of standard orders. This guide covers configuring charges, managing payment memos, and choosin...
- [Customer Statement Emails](https://help.usepepper.com/en/articles/13573033-customer-statement-emails.md): Learn how to automate customer balance notifications using the Statement Emails tab. Set daily, weekly, or monthly schedules and use the "Default" feature to auto-enroll new accounts.
- [In Person Payments with Payment Terminals](https://help.usepepper.com/en/articles/13852721-in-person-payments-with-payment-terminals.md): Learn how Pepper enables distributors to accept in-person card payments at pickup and delivery, manage invoices and credits in a single workflow, and collect payment securely at the moment orders a...
- [Processing Checks](https://help.usepepper.com/en/articles/14434791-processing-checks.md): Accepting checks through Pepper's Finance Hub
- [Managing Payment Email Notifications](https://help.usepepper.com/en/articles/14489553-managing-payment-email-notifications.md): A guide to understanding which payment-related emails are sent through Pepper and who receives them.
- [Pre-Authorized Payments](https://help.usepepper.com/en/articles/14501631-pre-authorized-payments.md): Pre-auth and validating payments ahead of time
- [Payment Status Glossary](https://help.usepepper.com/en/articles/14547010-payment-status-glossary.md): A reference guide to every payment status in Pepper's Transaction History tab, including what each status means, when it appears, and what action if any is required.
- [In-App Payment Links](https://help.usepepper.com/en/articles/14742696-in-app-payment-links.md): How to Send Payment Links From the App
- [Short Pay](https://help.usepepper.com/en/articles/15002213-short-pay.md)
- [Payment Groups](https://help.usepepper.com/en/articles/15292586-payment-groups.md): Create and manage Payment Groups to consolidate invoices across multiple customers into a single payment. Learn how to add and remove customers, rename groups, and handle reassignments.
- [Getting Started with Finance Hub](https://help.usepepper.com/en/articles/15451897-getting-started-with-finance-hub.md)
- [Mobile Check Deposit](https://help.usepepper.com/en/articles/15608278-mobile-check-deposit.md): Deposit checks from the Pepper mobile app
- [How Money Moves in Finance Hub](https://help.usepepper.com/en/articles/15902620-how-money-moves-in-finance-hub.md): How money moves through Finance Hub, from the invoice to your bank account, explained simply.
- [Working the Unpaid Invoices Tab](https://help.usepepper.com/en/articles/16100134-working-the-unpaid-invoices-tab.md): Find who owes you, charge saved payment methods in bulk, and send payment links to a whole segment at once.
- [Australia's Surcharging Ban: What It Means for Your Business and How to Stay Ahead](https://help.usepepper.com/en/articles/16237545-australia-s-surcharging-ban-what-it-means-for-your-business-and-how-to-stay-ahead.md): What's changing, what it means for you, and what to do.

## Order Agent

- [Order Agent Overview and Walkthrough](https://help.usepepper.com/en/articles/10279895-order-agent-overview-and-walkthrough.md): Detailed overview of how to use Order Agent
- [Order Confirmation Notifications](https://help.usepepper.com/en/articles/14234319-order-confirmation-notifications.md): How order confirmations work for each ordering channel in Order Agent - email, text, voicemail, and sales rep orders.
- [Channel-Specific Delivery Settings](https://help.usepepper.com/en/articles/10280002-channel-specific-delivery-settings.md): Email, SMS, and Voicemail-Specific Settings
- [Channel-Specific Examples](https://help.usepepper.com/en/articles/15423242-channel-specific-examples.md): Turn every text, email, voicemail, or photo into a ready-to-review order.

## Distributor Admin Guides

- [PMC: How To Delete Order Guides](https://help.usepepper.com/en/articles/13706671-pmc-how-to-delete-order-guides.md): Steps to Deleting all Order Guides attached to a Customer
- [Using Your PMC Dashboard](https://help.usepepper.com/en/articles/12214731-using-your-pmc-dashboard.md): This document provides guidance on navigating PMC dashboards, resolving common issues, and understanding their key functionalities.
- [Item Groups, Subgroups and Badges](https://help.usepepper.com/en/articles/12824023-item-groups-subgroups-and-badges.md): How to use item groups to structure your catalog and create subcategories
- [Broadcasting and Marketing through In-App Messages](https://help.usepepper.com/en/articles/9670122-broadcasting-and-marketing-through-in-app-messages.md): This guide provides step-by-step instructions on how to send broadcast messages within Pepper Management Center
- [Customer Segmentation](https://help.usepepper.com/en/articles/12859084-customer-segmentation.md): Discover how targeted customer groups make your promotions more effective and relevant
- [Creating Promotions](https://help.usepepper.com/en/articles/12860624-creating-promotions.md): Offers and discounts for customers to encourage buying new products
- [Order Errors](https://help.usepepper.com/en/articles/12871098-order-errors.md): What to do when your order sync isn't successful
- [Creating a Self-Serve Order Guide](https://help.usepepper.com/en/articles/12986743-creating-a-self-serve-order-guide.md): How to quickly build out or copy an existing Order Guide
- [Integration Explorer](https://help.usepepper.com/en/articles/13798676-integration-explorer.md): Understand How Your ERP Data Flows into Pepper
- [User Management](https://help.usepepper.com/en/articles/13835052-user-management.md)
- [Item Connections](https://help.usepepper.com/en/articles/13928656-item-connections.md)
- [Punchout Configurations](https://help.usepepper.com/en/articles/14433423-punchout-configurations.md)
- [Pepper Without an ERP: Data Import](https://help.usepepper.com/en/articles/14706626-pepper-without-an-erp-data-import.md): Learn how to upload and manage your catalog, customers, and pricing in PMC without an ERP integration.
- [Download Detailed Analytics with ReportHub](https://help.usepepper.com/en/articles/14728604-download-detailed-analytics-with-reporthub.md): Learn how to access, request, and schedule reports in ReportHub.
- [Managing Distributor Employee Access](https://help.usepepper.com/en/articles/15591027-managing-distributor-employee-access.md)
- [Temporary Account Assignment](https://help.usepepper.com/en/articles/16101717-temporary-account-assignment.md): Cover a rep's accounts while they're out

## Price Management

- [Getting Started with Price Management](https://help.usepepper.com/en/articles/15781852-getting-started-with-price-management.md): What Price Management does, and how it fits with in-app price editing.
- [Cost Changes and Bulk Editing](https://help.usepepper.com/en/articles/15787121-cost-changes-and-bulk-editing.md): How to find items that moved on cost, reprice them with the full picture in front of you, and update multiple accounts at once.
- [Using the Pricing Agent](https://help.usepepper.com/en/articles/15777804-using-the-pricing-agent.md): Get specific pricing recommendations, understand how the agent picks them, and decide what to accept.
- [Using the Impact Dashboard](https://help.usepepper.com/en/articles/15785889-using-the-impact-dashboard.md): How sales managers track margin impact, spot coaching opportunities, and audit pricing changes.
- [How Peer Range Benchmarking Works](https://help.usepepper.com/en/articles/15787214-how-peer-range-benchmarking-works.md): How Pepper compares each sales rep to their peers so you can see where they have room to move price.

## Content Hub

- [Content Hub Overview](https://help.usepepper.com/en/articles/15924459-content-hub-overview.md): Manage product content across your catalog from one dashboard: review Pepper's suggested matches and update names, images, and descriptions one by one or in bulk
- [Reviewing and Accepting Matches](https://help.usepepper.com/en/articles/15937225-reviewing-and-accepting-matches.md): Review, accept, and reject the product matches Content Hub suggests for your catalog
- [Editing a Product](https://help.usepepper.com/en/articles/15937228-editing-a-product.md): Edit any product to fix values, fill in missing details, and manage its images and documents.
- [Comparing your data with the Content Library](https://help.usepepper.com/en/articles/15937270-comparing-your-data-with-the-content-library.md): Compare your catalog data against the Content Library to spot gaps and decide what to show
- [Updating your Products in Bulk](https://help.usepepper.com/en/articles/15937356-updating-your-products-in-bulk.md): Update multiple products at once from the Bulk operations tab: change fields with a CSV, upload real product photos, or generate images with AI
- [Choosing your content sources](https://help.usepepper.com/en/articles/15937361-choosing-your-content-sources.md): Control where each product field's value comes from across your whole catalog