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Intelligent Inbox - Overview
Intelligent Inbox - Overview

A high-level overview of Pepper's order automation

Nick Ziech avatar
Written by Nick Ziech
Updated over a year ago

What if all your orders from every operator on every channel were visible in a single place?

With Intelligent Inbox, Pepper takes text, email, and voicemails from operators and turns them into orders for Distributor employees to review. By using AI to automatically generate unstructured text and voice into orders, sellers save time, can take more orders, and build relationships by becoming consultative sellers.

Note: Intelligent Inbox is a paid product and standalone offering by Pepper. Interested in Intelligent Inbox? Reach out to your customer success representative or get in touch!

Key Benefits:

  • Save DSR Time to be More Consultative: Automatic and always-on order intake and processing mean that sales reps don't have to spend time transcribing emails, texts, and voicemails into orders. Teams can handle more accounts & prospects, more effectively.

  • Everything in one place: The intelligent inbox takes the dozens of scattered emails, texts, and random voicemails and collects them all into a single place within your app. This means no missing orders, and no more worrying that something has slipped between the cracks.

  • High first-pass accuracy while reps control the last mile: Intelligent edits allow reps to translate operator slang into accurate orders and tailor each item and order to what he or she knows the customer wants. Each edit that reps make helps Pepper AI to become a little smarter, effectively helping train our model to your specific customer base.

  • Lift Order Size with More Operators on Pepper: With all of your orders now flowing through your app, more operators will receive confirmation emails to download your app. Over time, this will raise operator adoption and get even more of them to order through their app, where our in-app promotions and AI-powered recommendations get them to reliably spend over 20% more on you than their other suppliers

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