Have a payments query? Keep reading for our most frequently asked questions and a guide to admin, finance, and managers' payment experience.
Note: The following apply to all end-users of Pepper Payments. Interested in getting started with payments? Let us know HERE.
What is Pepper's payments platform, and when will distributors receive their payout?
Pepper offers a fully integrated payments platform with in-app payment options and AR tools for streamlined payment processing.
Distributors receive daily payouts, regardless of whether their customers pay via Credit Card or ACH. An email is sent to distributors with a detailed payout breakdown.
Interested in using Pepper for your digital payments? Get started Here and Schedule a Demo!
What is ACH verification, and how does it work?
ACH verification, powered by PLAID, ensures secure transactions. Customers log in with their bank credentials to:
Verify account information and balance.
Authorize transactions securely.
This prevents ACH fraud and ensures that sufficient funds are available before processing payments.
What payment methods does Pepper accept?
ACH: Direct debit.
Credit/Debit Cards: Includes American Express, Visa, Mastercard, and Discover.
Payments can also be limited to specific methods based on distributor preferences.
Are partial payments allowed?
Yes, partial payments are allowed but only via the PMC.
Partial payments cannot be processed through the app.
How frequent is AutoPay?
AutoPay frequency is customizable. It can be configured to run:
Daily.
Weekly or bi-weekly.
on the first, 15th, or last day of the month.
Cutoff time: 6 PM in the distributor’s time zone.
What happens if AutoPay fails due to insufficient funds?
Failed AutoPay transactions will leave invoices unpaid and open.
Customers will need to reattempt payment.
Do customers receive notifications for payments?
Yes, Pepper sends:
Email reminders prior to invoice due dates.
Notifications for AutoPay customers with the transaction amount and date.
Mobile notifications are sent to the app when the invoice is available to pay, day-before-due, on the day that it is due, and on the day after due (If it hasn’t been paid yet):
Do distributors' names appear on credit card transactions?
Yes, distributors’ names will appear on transactions. However, for AmEx payments, it may take 1-2 days for the name to appear.
Can I pass processing fees on to my customers?
Yes, you can pass through processing fees to your customers. At the time of the transaction, customers will see the applicable fee added to their payment.
This passthrough fee can be configured:
At the customer level.
Based on the payment method.
Fee settings can be managed in the Pepper Management Console (PMC).
