Reps can now view and manage customer order guides right inside the Sales Rep Portal, without switching over to Storefront. Build a guide the way a customer actually orders, add the items they're missing, and put the items they buy most at the top so ordering is faster for them and for you.
Finding the Order Guides tab
First, open the Sales Rep Portal. Find it from storefront by clicking on the grid icon at the top.
Once in the portal, navigate to the Order Guides tab. Select the customer whose guide you want to work on.
Adding items to an order guide
In the Order Guides tab, open the customer's guide.
Search your catalog for the item you want to add.
Add it to the guide.
Reordering items
Drag items into the order that matches how the customer works, so their go-to products sit at the top of the guide.
Creating an order guide from a menu or photo
Reps can generate a starter guide from a customer's online menu or a photo of an existing menu or invoice. This is a fast way to build a hit list of items to discuss or price.
Go to the Accounts tab and open the account's details page.
On the right, select Create order guide.
Choose one of two options: Online menu or Upload photo/file.
Browse the menu or upload the file, then review the items Pepper detects.
Generate the guide.
Detected items land in a group called ⚡️ Discovered Items ⚡️, and you go straight to the Order Guides tab to review and refine before sharing.
Reps can also start a guide from a prospect's own page, using Generate order guide in the quick actions card. It is the same generator, working from the prospect's online menu or an uploaded menu file, and it accepts JPG, PNG, HEIC or PDF.
Exporting a price list as a PDF or CSV
Plenty of customers still order off a printed sheet. Reps can turn any order guide into a price list and hand it over as a branded PDF or export it to CSV for the back office. This works for existing customers and prospects alike.
In the Order Guides tab, open the customer's guide.
Use the checkboxes to select the items you want on the price list. The checkbox in the header row selects the full guide automatically.
Click Convert to price quote in the top right.
The guide opens in Price Quotes with the items and pricing carried over.
Adjust prices, quantities, or notes if you want, then click Save.
Click the PDF or CSV icon in the top right of the quote.
The PDF is a branded leave-behind with your contact info on it, which makes it the right pick for printing or emailing to the customer. The CSV is the better pick for Excel or the back office.
Converting a guide to a quote does not change the order guide, the customer's standing prices, or what they see in Storefront. Anything you edit on the quote stays on the quote.
For everything the quote itself can do, including side-by-side competitor comparisons and custom items, see Price Quotes.
Price list or price quote?
Both come out of the same screen, so the names are easy to mix up.
A price list is the whole order guide with current pricing, printed or exported for a customer who orders off paper.
A price quote is a proposal on pricing that hasn't been agreed to yet, usually for a prospect or for items the customer isn't buying today.
Converting an Order Guide to a Price Quote
Order guides are one of the best starting points for a quote. The items a customer already buys, or the items an AI-generated guide surfaced for a prospect, are the same items a rep wants to price out. Rather than rebuilding that list by hand in Price Quotes, reps can carry an order guide straight into a quote and adjust from there.
Common uses:
Win-back conversations. Pull up a lapsed customer's guide and quote the items they used to order.
Infrequently purchased items. Quote the items a customer buys occasionally, where price is most likely to be the deciding factor.
Prospects. Turn a generated order guide into a priced leave-behind without retyping the list.
How it works
Open the Order guides tab.
Select the customer and the order guide you want to quote.
Click Convert to price quote in the top right.
Choose the items to carry over. No items are selected when the dialog opens, so tick the ones you want in the quote. Whole groups can be selected at once with the group checkbox, or items one at a time.
Confirm to build the quote.
What editing an order guide changes today
Editing a guide here updates what the customer sees in their Storefront ordering experience right away. It does not yet change the order entry page. Custom sort order shows up in order entry once partition and shelf-to-sheet sort order support ships, so for now the order entry view may not match the ordering you set here.