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Searching for Items

Best Practices for Browsing and Refining Item Searches

Written by Anastasia Keller

Searching for items in Pepper is designed to be fast, flexible, and simple to navigate. The search page provides tools that help locate the right products with minimal effort.

Note: It may be helpful to train internal DSR's and users on the updates to search - click here for a short guide outlining the quickest way to find items

Starting a Search

Any search bar in Pepper can be used to look up items, and will provide you with the same results. Entering a keyword, item name, brand, or category directs the user to the main search results page, where results can be refined further.

Using Filters to Narrow Results

The search page includes a set of filters on the left side that help focus on the most relevant items. These filters update automatically based on the results of the search.

Common filter types include:

  • Order Guide
    Shows which items are included in the order guide and allows filtering to display only those items.

  • SALT Filters
    Includes dietary or attribute based options such as Free From or Diet Type, when available.

  • Item Badges
    Allows filtering by badges such as New, Promo, or other tags configured by the distributor.

  • Sub Categories
    Provides narrowing of results by category or sub category based on the current search.

  • Facet Counts
    Displays the number of items that match each filter option, helping users understand the distribution of results.

Field Searching

Catalog searches can optionally key off of single fields instead of everything in the item. Start the search with a key and a colon and only that field is searched:

  • id: searches the item code only

  • name: searches the item name only

  • description: searches the description only

  • kw: or extra_keywords: searches extra keywords only

For example, id: 4005 will return the item whose code is 4005, and nothing that merely mentions 4005 in its description.

Keys are case insensitive and anything that is not one of these keys searches normally.

Offline Mode

When offline, Pepper automatically switches to basic text filtering within the order guide so item lookup remains possible without connection.

Tips for Better Searching

  • Begin with broad keywords and apply filters to refine results.

  • Combine search terms, such as “organic salsa” or “gluten free bread,” for more targeted matches.

  • Use the order guide filter to quickly locate frequently purchased items.

  • Review item badges to find promos, new items, or other special tags.

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