Storefront
Digital eCommerce and mobile apps for easier ordering
By Anastasia and 3 others4 authors36 articles
- 1:1 Chat MessagingDirectly communicate with any individual customer inside the in-app chat tool.
- Multiple CartsKeep more than one order in motion at the same time, each with its own delivery date.
- Second Run FulfillmentEnsuring customers can order rush deliveries, even after cutoff
- Menu CostingKnow what every dish costs to make, and price it for the profit you want.
- Item RecommendationsDiscover products that restaurants like yours are ordering, picked for you from your order history.
- Barcode ScanningScan products on your shelf to add them straight to your cart.
- Viewing and exporting a draft orderDownload your cart as a PDF or a spreadsheet so it can be approved before you place the order.
- Order EditingChange an order after you place it, before it goes to your distributor.
Delivery & Fulfillment
Help with order delivery and fulfillment
- Delivery Dates, Lead Times, and Order MinimumsUnderstanding Delivery Rules and How Fulfillment Dates Are Determined
- Blackout Dates and Holiday OverridesManage fulfillment date availability in PMC using blackout dates and fulfillment override dates.
- Delivery TrackingHow deliveries are tracked in the Pepper app with Route Tracking
Operator Guides
Operator Guides
- In App: Notifications Preferences
- In App: How To Create, Edit, Sort, View, and Delete An Order GuideThis guide provides step-by-step instructions on creating, editing, sorting and viewing an order guide within your application
- In App: How To Place An OrderThis guide provides step-by-step instructions on how to place an order within your application
- The Order GuideIntroduction to the Order Guide and all its features
- Searching for ItemsBest Practices for Browsing and Refining Item Searches
- Essential ItemsMark essential items so you never forget them
- Check-In for C-StoreUse your mobile device to verify deliveries quickly
- In App: How to View Invoice PDFsThis guide provides step-by-step instructions on how to view invoices within your application
- Using The Order Guide To Speed Order EntryReduce ordering time errors and friction with multiple order guides and par levels
- Adding Operator EmployeesThis guide provides step-by-step instructions on how to add operator employees within your application
- Reorder Past ItemsEasily reorder past orders with a single click
- Requiring Admin Approval to Place OrdersLearn how to require admin approval before orders are placed in Pepper. Covers how to enable the setting in PMC, how the approval flow works for each user role, and…
- Custom tags
Distributor Guides
Distributor Guides
- Using Order Guides as a Selling ToolStrategies for using order guides to drive discovery, influence purchasing behavior, and create stronger sales conversations.
- In App: How To Use Offline ModeKeep building orders in the Pepper App when the connection drops, for sales reps and customers alike
- Item Substitutions
- Creating a Credit RequestSubmit credit requests in-app to flag missing or incorrect items instantly.
- Viewing External Links and ContentDisplaying external insights directly in PMC and the App
- Item SubscriptionsSet up automatic deliveries for frequently ordered items
- Prebooked ItemsCustomers can order ahead for high-demand or event-driven items with Prebooks
- Item NotesHow to add item specific instructions or notes to an order
- Item TranslationHow Pepper displays your catalog in a user's preferred language
- Operator OutreachAutomatically follow up with your customers at the right moments, from first order to winback.
- Landing PagesPut an important message in front of your customers before they start ordering
- Switching Between Sites in the Account SelectorFilter the account selector by site to find and open accounts from a specific distribution center or test site.