Pepper uses Track My Truck to bring delivery visibility directly into the operator experience. Track My Truck provides operators with clear and proactive insight into when their orders will arrive. Instead of relying on phone calls, texts, or manual updates, operators can simply open their Pepper app to see an accurate arrival window for each order.
The feature displays easy to understand delivery time windows and sends smart notifications when a truck leaves the warehouse, when an operator is the next stop, and when a delivery is running significantly behind schedule. By connecting directly to routing systems such as Samsara and Omnitracs, Pepper turns live routing data into simple delivery information operators can depend on.
What operators see in the app
Track My Truck is fully integrated into the ordering experience. Operators do not need a separate portal or login. Delivery visibility appears exactly where they already manage and review their orders.
On the Upcoming orders screen, operators see
A list of orders that are on the way
An arrival window for each order
Automatically updated windows when the ETA changes significantly
On the Past orders screen, operators can see
A record of delivery times for their own reference
Delivery notifications
Track My Truck also sends proactive notifications so operators do not need to keep refreshing the app. Only operators receive these messages, and this can be set up through the notifications tab.
Order is on its way
An approximate window sent when Pepper first receives a delivery estimate for an order, usually when the truck leaves the warehouse. This tells the operator to know when to expect it.
Order delayed or arrives earlier than expected
Sent when the estimated delivery time moves outside the previously communicated window. This usually happens due to traffic, route changes, or longer than usual unloads.
You are the next stop
Sent when the operator is the next scheduled stop on the route, along with approximate minutes to arrival. This is especially useful for busy kitchens and docks that need a short heads up to get ready.
Order has been delivered
Sent when Pepper detects that the delivery is completed at the operator location. This gives operators a clear confirmation that the order has arrived.
Operators can turn notifications off for their own account if they prefer not to receive them.
How Track My Truck works with routing systems
Track My Truck is designed to work with the routing software that is already trusted by a distributor.
We commonly integrate with
Samsara
Omnitracs
Other 3rd party fleet management vendors that can send us delivery information
Here's how it works:
The current routing system plans the route and trucks.
Dispatchers create routes, assign vehicles and drivers, and define stop sequences in the routing software, just as they normally would.
As the truck moves, the routing system updates arrival estimates
Live GPS data, traffic conditions, and stop completion times feed into the routing platform’s ETA model. The system continually updates the expected arrival time for each stop.
Pepper reads those estimates and converts them into a clear delivery window.
Operators see predictable, easy to understand time windows in the Pepper app.
When the estimate changes significantly, Pepper updates the window and sends new notifications to operators.
Distributors do not need to replace their routing platform. Track My Truck simply connects to it and brings the relevant information into Pepper.
What Track My Truck does not do
Track My Truck is intentionally focused on clarity and practicality:
It doesn't show an exact time.
Exact arrival minutes can create unrealistic expectations because small, normal variations in traffic, unloading, or stop duration often shift timing slightly. When an exact time is missed, even by a few minutes, operators may interpret the delivery as late. A delivery window avoids this issue by offering reliable guidance without promising precision the real world cannot consistently support.
It does not show a live truck map to operators.
Live maps frequently increase confusion and support volume, as operators may call when they see a truck nearby but not stopping, question why another location was served first, or request adjustments to route order. By keeping map level routing information hidden, Track My Truck focuses on the timing information that is most useful, without creating new friction for distributor teams.It does not override routing decisions.
Dispatchers retain full control over how routes are planned, sequenced, and managed. Track My Truck simply reflects the delivery timing generated by the existing routing system.It does not require new hardware or new routing workflows.
Track My Truck works with the systems already in place, enhancing visibility rather than replacing core operational tools.