How Notifications Work

You can send notifications to keep your customers informed about orders, payments, and account activity. Notifications can appear as:

What you see depends on:

Your user type (e.g., Restaurant Admin vs Distributor User)
The notification type:
- Default: turned on automatically, can usually be turned off
- Optional: turned off automatically, can be turned on
- Compulsory: always on in Pepper (only device-level settings can silence them)

User Type

User Type	Managed In	Who They Are	Account Visibility
Restaurant Admins	Pepper App → Representatives	Owners, executive chefs, or other leaders who place orders and manage their restaurant’s Pepper account.	Any restaurant accounts they were invited to by Distributor staff or other Restaurant Admins.
Restaurant Users	Pepper App → Representatives	Day-to-day staff who place orders, like sous chefs or line cooks.	Any restaurant accounts they were invited to by Distributor staff or other Restaurant Admins.
Distributor Admins	Pepper Management Center → Employees	Distributor team members with the highest level of access. Examples are managers, AR, IT, Marketing, Customer Service, and executives. They use the Pepper Management Center to manage users, payments, promotions, and more.	All operator (customer) accounts.
Distributor District Sales Manager (DSM)	Pepper Management Center → Employees	Sales or territory managers who oversee multiple reps and their customers.	All operator accounts assigned to them in the ERP plus accounts belonging to their direct reports.
Distributor Users	Pepper Management Center → Employees	Distributor Sales Reps and other customer-facing staff who support restaurants and place or manage orders.	The operator accounts assigned to them in the ERP.

	Restaurant Admins	Restaurant Users	Distributor Admins	Distributor Users (Sales Reps)	Distributor DSMs
Order confirmation in-app push notifications and emails	X	X	X	X	X
Chat in-app notifications and emails	X	X	X	X	X
Payment in-app push notifications and emails	X		X	X	X
Order Approval *Order Approvals must be enabled	X

Example of a payment default notification that's sent in-app and as an email.

	Restaurant Admins	Restaurant Users	Distributor Admins	Distributor Users (Sales Reps)	Distributor DSMs
Payment due reminders, if not paid: Day before due date Day of due date Day after due date	X	X
Payment confirmation with receipt	X	X	X	X	X
Customer Statement Emails	X	X
Payment errors Chargeback Payment failure Remote payment method/auto-pay failure	X		X
AutoPay Reminder on the day before (*Can be enabled by a Distributor Admin in Pepper Management Center → Payments tab → Autopay settings)	X

Example of a 'payment error' optional notification that's sent as an email.

Turned on by default.
Cannot be disabled in Pepper. To disable them, turn off push notifications for the Pepper app on your mobile device settings.

	Restaurant Admins	Restaurant Users	Distributor Admins	Distributor Users (Sales Reps)	Distributor DSMs
New account has been created *Only when an account is created in mobile/web app			X
Account has been updated *Only when an account is updated in mobile/web app			X
First order submitted			X
Order submitted			X
New draft order			X
Order error			X