Pepper’s 1:1 Chat Messaging allows operators and distributors to communicate directly inside the app. Whether you’re confirming an order change, asking about availability, or sending a quick update to a customer, chat keeps everything in one place.
Why Use 1:1 Chat Messaging?
Faster communication: No need for emails or phone calls.
Always tied to the right account: Messages are linked to the restaurant or distributor you’re chatting with.
Clearer order coordination: Ask questions about items, pricing, substitutions, or delivery without leaving Pepper.
Centralized history: Your entire team can see conversation history.
How to Send a 1:1 Chat Message
From PMC or Mobile App
In the PMC, click the Customers tab in the header, then select Chats from the left-hand menu. From here, you can view and manage all customer conversations, search for specific messages, and keep everything organized in one place.
Additionally, you can chat directly with customers from the mobile app. Simply navigate to the Chat tab at the bottom of your screen to open a conversation, send messages, share images, and more.
If you're looking to send a message to multiple customers at once, Pepper also supports mass messaging. Check here to learn more about how mass messaging works and when to use it.
Example Use Cases:
Answering Customer-Specific Questions
Use chat to respond quickly to questions about products, substitutions, pricing, or operational issues.
Example: “Yes, the 5lb bags of flour are back in stock.”
Tailored Product Recommendations
Send suggestions based on the customer’s unique menu, purchase patterns, or preferences.
Example: “I know you feature a lot of seafood, would you want to try the new premium scallops that just came in?”
Account-Specific Updates or Needs
Reach out when something affects that customer’s orders, pricing, or availability.
Example: “Your standing order item is temporarily out. Would you like to substitute with the similar product I recommended last month?”
Relationship-Building Check-Ins
Use 1:1 chat to follow up on previous conversations, menu changes, or feedback the customer has shared.
Example: “How did the new gluten-free pasta work out last weekend? Want samples of the other styles?”
Personalized Reorder Reminders
Message customers individually when they may be running low on items they rely on.
Example: “You usually reorder naan every two weeks, you’re due soon. Want me to add it for tomorrow?”