Multiple Carts lets you keep several orders going at the same time. Build a produce order for Monday alongside a bar order for Thursday, give your kitchen manager and your bar manager each their own cart, and submit each one when it is ready.
Every cart carries its own name, delivery date, cutoff, and order minimum, so your orders stay organized from the moment you start building them.
Who gets the most out of it
Operations where more than one person orders. Restaurants, hotels, and clubs where the bar, the kitchen, and banquet each have their own buyer. Each person works in their own cart without landing items in someone else's.
Groups ordering for more than one location. Convenience store groups and campus dining teams can keep each store's or each concept's items in its own named cart while ordering from a single account. All carts on an account share the same delivery address, so locations that ship to different addresses still use separate accounts.
Anyone with two delivery dates in play. A this-week order and a next-week order can sit open together, since each cart carries its own delivery date, cutoff, and order minimum.
Buyers assembling a list over several days. Build a produce cart across the week while a one-off order runs alongside it.
Availability
Multiple Carts is turned on by your distributor, and this release has no per-customer setting, so the feature is either on for every customer of that distributor or off for all of them.
If you do not see the cart tabs or the + tab on your cart screen, your distributor has not enabled it yet.
The three kinds of cart
Your default cart is always there and always visible to everyone on the account. Items go here when you have not chosen another cart. You cannot delete it, and after you submit an order you land back in it.
Your active cart is whichever cart the storefront is currently showing. Everything you do acts on the active cart: adding items, scanning, totals, the delivery date, the minimum, the cutoff, and submitting. When you come back to the app you return to the last cart you were using.
Named carts are the ones you create. Each has a name, a visibility setting, and its own fulfillment details. A named cart is complete once you submit it, so it leaves the picker and you return to your default cart.
When your distributor turns the feature on, whatever was already in your cart becomes your default cart. Nothing is lost, and nothing changes for anyone who never creates a second cart.
Creating a cart
Your carts appear as tabs across the top of the cart screen rather than in the order guide. Open your cart, then select the + tab at the end of the row.
You set three things when you create it.
Name. What the cart is for, such as Bar, Produce, or Store 4. Names can be up to 36 characters.
Fulfillment. Choose the fulfillment type, then set the date. Delivery and Will Call are always available, and Second Run appears as an option if your distributor has it enabled for your account. The date by default starts on the next available one for that fulfillment type.
Visibility. Public means everyone on the account can see the cart and add to it. Private means only you can see it. Public is the default, and you can change this later in Cart settings.
Select Create, and the app moves you into the new cart automatically.
Note: Each cart keeps its own delivery date, cutoff, and order minimum, and a new cart does not inherit them from the cart you were just in.
Submitting a cart completes it. A cart is not a template you re-run each week.
Switching between carts
Every cart you can see appears as a tab across the top of the cart screen, which means all public carts on the account plus any private carts of your own. The cart you are working in is highlighted, and a lock icon marks any cart that is private.
Select a tab to switch to that cart. Switching changes the whole cart view at once, including items, quantities, totals, delivery date, minimum, and cutoff. The delivery date for the active cart sits alongside the tabs and can be changed there.
Because the tabs stay visible while you work, you can always see which cart your items are going into.
To delete a cart, open the three dot menu at the top right of the cart panel. Deleting removes the cart along with every item in it, and the action cannot be undone, so you are asked to confirm first. Delete the cart you are currently in and you drop back to the last cart you used, or to an empty default cart if there are none left.
Barcode scanning adds to the active cart only.
Changing a cart's settings
Open the three dot menu at the top right of the cart panel and select Cart settings to update a cart after you have created it. You can change three things:
Cart name, up to 36 characters
Fulfillment date
Visibility, either Public for everyone on the account or Private so only you can see it
Select Save changes to apply them.
Public and private carts
Public carts are visible to everyone on the account, and public is the default. Anyone on the account can add items, change quantities, remove items, and submit the cart. Creating a cart does not give you exclusive control of it.
Private carts are visible only to you until you publish them. Choose private at creation if you want a cart nobody else can change.
Publishing a private cart makes it visible to the whole account.
Note: Carts are either public to the whole account or private to you. Once a cart is submitted, the resulting order is visible to the whole account no matter how the cart was set.
If two people edit the same public cart at the same time, the most recent change is the one that sticks.
Placing an order
One cart becomes one order. You submit the cart you are in, and every other cart stays exactly where you left it. Carts submit one at a time. Once you submit, the named cart is complete and leaves your picker. You get your order confirmation and return to your empty default cart rather than to another named cart.
Note: Cutoffs and order minimums are checked per cart. Two carts scheduled for the same delivery date do not combine to meet a minimum. If a cart falls short, only that cart shows the error and your other carts are unaffected.
Promotions work the same way. A spend threshold such as fifteen percent off orders over $300 is evaluated against the cart you are submitting, so splitting qualifying items across two carts can mean neither one reaches the threshold. Keep items that qualify for a promotion together in one cart.
Order history and confirmation emails
Submitted orders appear in your account's shared order history labeled with the cart name and who created the cart, so your team can see where an order came from.
Confirmation emails go to the same people as always, now with the cart label and the creator's name included.
Orders placed from the default cart have no creator attribution, since the default cart belongs to the account rather than to a person.
Limits
50 carts per account. The cap counts every cart on the account, including private ones and your default cart. At the cap you see a message rather than a silent failure.
Cart names appear exactly as typed for everyone on the account, regardless of language settings.
A cart belongs to one distributor. A single cart cannot span multiple distributors.
Frequently asked questions
I don't see my cart tabs. The tabs are on the cart screen rather than the order guide, and your distributor needs to have the feature enabled. If it was just turned on, sign out and back in, since refreshing the page alone may not pick it up.
Where did my cart go? Whatever was in your cart when the feature turned on became your default cart.
Why can't I create another cart? You have hit the 50-cart limit for the account. Submit or delete a cart to make room.
My colleague can't see my cart. The cart is private. Publish it to make it visible to the account.
Why does my new cart have a different delivery date? Every cart sets its own delivery date when you create it, and new carts do not inherit the date from the cart you were last in.
I have items in two carts for the same day. Why won't either one submit? Order minimums apply to each cart on its own and never combine across carts, even when the delivery date is the same.
I split my order across two carts and lost a promotion. Why? Promotions apply within a single cart, so a spend threshold is measured against that cart alone. Items in another cart do not count toward it, even when both carts share a delivery date.
Can I save a cart and reuse it each week? Not in this release. A cart is complete once you submit it, so there is no standing cart or template to re-run.
Can I combine two carts before submitting? No. Carts submit one at a time and cannot be merged.
Can I share a cart with just one person, or with one location? No. A cart is either public to everyone on the account or private to you.
Can my sales rep build a cart for me? A rep working inside your app can use a private cart, but building a cart on your behalf from their own tools comes in a later release.
Do I have to use multiple carts? No. If one cart suits your operation, your default cart works exactly as it always has.
For distributors
Multiple Carts is enabled at the distributor level, and this release has no per-customer control, so the feature is on for all of your customers or none of them.
Turning it on moves each customer's existing cart into their default cart. Customers who never create a second cart see no change to how they order.
Contact your Pepper representative to discuss enabling it.