Offline Mode lets sales reps and customers keep working in the Pepper mobile App without an internet connection. Everything carries over once the device reconnects.
Availability: Offline Mode works in the Pepper mobile App for both sales reps and customers. Your distributor turns it on.
Who gets the most out of it
Sales reps on the road. Reps who visit accounts with spotty service can keep building orders mid-visit instead of waiting for a signal.
Customers ordering from the back of house or the sales floor. Kitchen staff in a walk-in and convenience store staff walking the aisles can keep adding items when the Wi-Fi drops.
Stores that scan to order and print shelf tags. Convenience stores and other scan-heavy operations can keep scanning and printing tags in areas with no coverage.
Interactive Demo
Click through the demo below or click here to see Offline Mode in action, which includes:
Syncing an account for offline mode
Adding an order to the queue
Placing the order when connection is reestablished
How Offline Mode works
Offline Mode depends on data you download while you still have a connection. Three things shape how you plan for it:
Only synced accounts work offline. Sync every account you expect to work in before you lose your connection.
Synced data stays fresh on its own. A synced account refreshes automatically when it hasn't been updated in the last 24 hours, so you don't need to re-download it every morning.
Orders wait in your cart until you're back online. You can build a full order offline, but it's only sent to the distributor after you place it with a connection.
Syncing accounts for offline use
Sync accounts while you have a connection.
Open the account switcher.
Tap the offline icon to enter offline management mode.
Select the accounts you want available offline. You can select as many as you need at once.
Tap Sync.
A progress bar shows the sync's status at the top of the account switcher and throughout the App, so you can keep working while it runs. To stop a sync, for example on a slow network or an older device, tap Stop in the account switcher.
To remove accounts from offline use, enter offline management mode again and deselect them.
Building an order offline
Once an account is synced, open it and build an order as you normally would. Offline, you can:
Add items from the order guide
Search and browse the full catalog
Add items by scanning barcodes, with order minimums and maximums still applied
Edit prices on the order, for sales reps who can edit prices online
A banner shows when you're offline, including on scanning screens.
Placing your order when you're back online
Items you add offline stay in your cart. Once your device reconnects, orders will show under the Pending orders (clock) icon. This can be found in the top right corner of the device screen: open the account, review the cart and place the order as usual. The order goes to your distributor once it's placed.
Note: An order built offline is not sent automatically. If you don't place it once you're back online, the distributor won't receive it.
The order will be sent to the distributor after it is placed from Pending orders:
Printing shelf tags offline
Shelf tag printing works offline with any tag format your distributor has set up for offline use. You can modify and print an existing tag batch or create a new one.
Offline tags can show the item number, item name, pack size and price.
Note: Tag batches created or changed offline are not saved. Print what you need before you reconnect.
Things to know
No live updates offline. Live chat, real-time order tracking and up-to-date inventory need a connection.
Discount codes need a connection. Promotion discount codes can't be entered offline.
Larger downloads take longer. Syncing many accounts on a slow network or an older device can take a while. Sync on Wi-Fi when you can, and stop the sync if it slows the App down.
Frequently asked questions
I don't see the offline option in the account switcher. Offline Mode isn't turned on for your account. Ask your distributor to turn it on.
Can customers use Offline Mode, or only sales reps? Both, once the distributor turns it on.
I built an order offline. Why didn't the distributor get it? Orders built offline stay in your cart until you place them. Once you're back online, open the account and place the order.
Where did the Queue order button go? Offline Mode no longer queues orders. Items stay in your cart, and you place the order once you're back online.
Can I scan items offline? Yes. Scan-to-order works offline for synced accounts, and order minimums and maximums still apply.
My account isn't showing offline. Make sure the account finished syncing. If the sync was stopped or interrupted, sync it again while you have a connection.
For distributors
You turn Offline Mode on for your sales reps and customers. Contact your Pepper customer success manager to turn it on, or to set up shelf tag formats for offline printing.