Configuring Payment Emails

To receive payment emails, Enable payment emails must be true.

Enable payment emails can be updated via:

PMC Customers Tab
- On a customer page, click on an employee account under Employees. The Enable payment emails toggle is located under Preferences.
PMC User Config Tool
In-App Notification Preferences (email only)
- Click on your user profile, then click Notifications to reveal the notification toggles.

Invoice emails

Invoice emails are controlled separately, with the Email invoice on update toggle set per customer.

When the toggle is on, the customer receives an invoice email when the invoice is first generated, and again any time the invoice data changes. Changes that land after delivery are included, so a customer stays current when an invoice is adjusted for a short ship, a catchweight item, or a credit.

The email always links to the latest invoice PDF, and only sends when something has actually changed, so a customer does not receive duplicate notices for the same invoice.

To turn it on, go to the customer's page in PMC and enable Email invoice on update under Payments.

Types of Emails and Who Receives Them

The tables below apply to accounts with Enable payment emails turned ON. Turning off Enable payment emails will stop all payment emails listed here, except where noted.

See Pepper Mobile Notifications & Permissions for details about different user types.

General Payment Emails

Type	Restaurant Admins	Restaurant Users	Distributor Admins	Distributor Users	Distributor DSMs
Invoice email (on invoice generation and on every change)	Yes	N/A	N/A	N/A	N/A
Payment due reminders (day before, day of, day after)	Yes	Yes	N/A	N/A	N/A
Payment confirmation with receipt	Yes	Yes	Yes	Yes	Yes
Payment failure notification (e.g., failed payment link)	Yes	N/A	N/A	N/A	N/A
Chargeback notification	N/A	N/A	Yes	N/A	N/A
Statement Email	Yes	N/A	Yes	N/A	N/A

Autopay Emails

Type	Restaurant Admins	Restaurant Users	Distributor Admins	Distributor Users	Distributor DSMs
Autopay Onboarding (PMC) Sent to restaurant employees who have the ability to make payments when they are added to an autopay setting.	Yes	Yes	N/A	N/A	N/A
Upcoming Autopay Reminder Sent the day before the autopay date at 6PM (distributor's time zone).	Yes	N/A	Yes	N/A	N/A
Self-Serve Autopay Onboarding Sent to distributor admins when a restaurant onboards itself onto an autopay setting in-app.	N/A	N/A	Yes	N/A	N/A
Autopay failure / chargeback	N/A	N/A	Yes	N/A	N/A