Configuring Payment Emails
To receive payment emails, Enable payment emails must be true.
Enable payment emails can be updated via:
PMC Customers Tab
On a customer page, click on an employee account under Employees. The Enable payment emails toggle is located under Preferences.
PMC User Config Tool
In-App Notification Preferences (email only)
Click on your user profile, then click Notifications to reveal the notification toggles.
Types of Emails and Who Receives Them
The tables below apply to accounts with Enable payment emails turned ON. Turning off Enable payment emails will stop all payment emails listed here, except where noted.
See Pepper Mobile Notifications & Permissions for details about different user types.
General Payment Emails
Type | Restaurant Admins | Restaurant Users | Distributor Admins | Distributor Users | Distributor DSMs |
Payment due reminders (day before, day of, day after) | Yes | Yes | N/A | N/A | N/A |
Payment confirmation with receipt | Yes | Yes | Yes | Yes | Yes |
Payment failure notification (e.g., failed payment link) | Yes | N/A | N/A | N/A | N/A |
Chargeback notification | N/A | N/A | Yes | N/A | N/A |
Statement Email | Yes | N/A | Yes | N/A | N/A |
Autopay Emails
Type | Restaurant Admins | Restaurant Users | Distributor Admins | Distributor Users | Distributor DSMs |
Autopay Onboarding (PMC) Sent to restaurant employees who have the ability to make payments when they are added to an autopay setting. | Yes | Yes | N/A | N/A | N/A |
Upcoming Autopay Reminder Sent the day before the autopay date at 6PM (distributor's time zone). | Yes | N/A | Yes | N/A | N/A |
Self-Serve Autopay Onboarding Sent to distributor admins when a restaurant onboards itself onto an autopay setting in-app. | N/A | N/A | Yes | N/A | N/A |
Autopay failure / chargeback | N/A | N/A | Yes | N/A | N/A |
Email examples
Autopay error (received by distributor admins)
Autopay Failure (received by restaurant admins)
Autopay failure (received by distributor admins)
Upcoming Autopay Reminder
Payment receipt
Single Invoice
