Short pay allows users to partially pay an invoice rather than paying the full amount due. This gives more flexibility when there are disputes, missing items, or delivery discrepancies. Rather than holding up payment entirely, they can pay what's agreed and address the remainder separately.
By default, invoices must be paid in full. Short pay is optional and off by default. If you're interested in enabling one of the short pay modes listed below, contact your Pepper representative.
Payment Modes
Full payment only (default): Users must pay the full invoice amount. This is the standard behaviour and remains unchanged unless a different mode is enabled.
Short pay: Users can enter a partial amount and submit payment without any additional steps.
Short pay with credit request: Users select the specific line items they are not paying for and submit a credit request alongside the partial payment. The payment and credit request are processed together, so if the payment doesn't go through, the credit request is also cancelled.
How it Works
Paying a partial amount
In the Payments tab, select an invoice.
Click Pay invoice.
Select a saved payment method, or add a new one.
On the payment review screen, enter a payment amount.
Submit the payment
Submitting a short pay with credit request
In the Payments tab, select an invoice.
Click Pay invoice.
On the payment review screen, click Partial payment
Select the items that won’t be paid for from the available list.
Select a credit request reason, add additional notes, adjust quantities, and click Done.
Click Continue with N item(s) to review credit request items, then click Done.
Review payment details, then click Pay. The payment and credit request are sent together.
Note: If the payment fails, the credit request is automatically cancelled. Both are resubmitted together when payment is reattempted.
Short pay with credit request
Viewing Partial Payment Status
Once an invoice has been partially paid, the invoice and order detail screens will show how much has been paid and how much remains outstanding.
When viewed in the Payments or Orders tabs, a partial payment amount shows below the outstanding balance on an invoice.
The partially-paid amount can be found under Transaction History in the admin console and in-app. The remaining balance will show under Unpaid Invoices.