The Transaction History tab in the Pepper admin portal displays a status for every payment. Use the status filter to find specific transactions by their current state. The glossary below explains what each status means.
Status | Definition |
| The payment was processed and completed successfully. Funds have been collected from the customer's payment method. |
| The payment has been submitted and is currently being processed. This status usually resolves quickly. The transaction will update to Success or Failed once processing is complete. |
| A temporary authorization hold has been placed on the customer's card. Funds are reserved but not yet collected — this occurs when a customer pre-authorizes payment at order placement before the final invoice amount is confirmed. Holds are valid for up to 14 days and apply to card payments only, not ACH. Distributors can cancel a hold from Transaction History if needed. |
| The payment plan has been created and is waiting for the customer to accept it via the emailed agreement link. The plan will not begin until the customer accepts. |
| A refund has been initiated and is currently being processed. |
| The payment or payment plan was not completed within the required timeframe. For payment plans, this means the customer did not accept the plan before the start date. For payment links, the link was not used before it expired. A new payment or plan will need to be created. |
| The payment was not completed. This can happen at the time of the transaction (for example, due to insufficient funds or an invalid card) or after processing (for example, due to a chargeback). Distributors can use this status to identify failed or chargeback transactions in Transaction History. |
| A refund was attempted but did not complete successfully. Contact Pepper support for assistance. |
| The full amount of the original payment has been successfully refunded to the customer. The entire transaction has been reversed. |
| A portion of the original payment has been refunded to the customer. Partial refunds can be initiated by distributors through Transaction History in PMC. Note: partial refunds are not available for payments generated through a payment plan. |
| The payment or pre-authorization hold was cancelled before it was captured. This applies to voided pre-auth holds or payments cancelled through PMC. |