Disclaimer
Only distributor admins are able to send broadcast messages.
You are not able to edit a broadcast message after you send it out.
What Are Broadcast Messages?
Broadcast messages allow distributor admins to send updates to large groups of customers at once. You can use broadcast messages for:
Announcements and reminders
Policy updates or changes
Holiday reminders
Market Reports
As a way to market specific products, highlight promotions, and showcase seasonal or limited-time items.
Keeping your customers engaged and informed directly inside the Pepper App
Interactive Demo
To view a step-by-step version of the GIF below, click here.
Steps to Sending Broadcast Messages
Click the Customers tab in the header. This page displays all of your customers and customer groups.
Click the Broadcast button at the top right of the page, which opens the broadcast creation window.
Choose your Audience:
All Customers
Send the message to every active customer on your platform.
Select Customers
Target your message to:
A specific customer group (e.g., schools, independents, hospitality)
Individual customers selected manually
Compose your Message
In the window, you can: write your message and attach files, such as PDFs, images, product lists, promotional flyers, menu updates. By attaching files you'll help customers quickly understand what you're promoting and make your communication more engaging!
Click Send.
Congratulations! You’ve successfully sent a broadcast message 🎉
How Customers Receive the Message
Where customers see broadcasts:
Customers receive broadcast messages directly in their Pepper chat inbox (in-app).
If they use the mobile app, broadcasts also appear in their notifications.
Example of a Broadcast Message sent to a customer group
What type of notification do they receive?
Mobile push notification
In-app message in their chat inbox
Note: Click here for a tutorial on notification preferences. Although customers can disable push notifications, they cannot turn off receiving the broadcast itself, it will always appear in chat.